Cancellation Policy

Her Village Maternity “Listening first, supporting always.” We understand that life, especially during pregnancy and early parenthood can be unpredictable. Our goal is to offer flexibility while respecting the time and care we dedicate to each client. Please read our cancellation and refund terms carefully before booking. ❌ Cancellations & Rescheduling Appointments may be rescheduled with at least 24 hours’ notice. We will do our best to offer you an alternative date/time that works for both of us. Cancellations made with less than 24 hours’ notice may result in that session being forfeited, unless in exceptional or emergency circumstances. No shows or repeated late cancellations may lead to future bookings being paused or declined. 💷 Refunds Packages (e.g. postnatal or antenatal) are non-refundable once the first session has been completed, as time has been reserved for your care. If you wish to cancel a package before any sessions have begun, we can issue a full refund minus a £15 admin fee. If your circumstances change unexpectedly (e.g. hospitalisation, bereavement), we may offer a partial refund for unused sessions on a case-by-case basis. 🔁 Pay-As-You-Go Sessions Individual pay-as-you-go sessions may be refunded in full if cancelled with more than 24 hours’ notice. Sessions cancelled within 24 hours are non-refundable. 🤝 We Promise to: Communicate with compassion and fairness Honour our time with you Offer flexibility wherever possible If you have any questions or concerns, please contact us at contact@hervillagematernity.com

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